Welcome to Hetton Home Care Services

Key Policies & Procedures

To ensure all Hetton Home Care Services staff and service users are aware of the standard of service we work to, we have written policies and procedures to follow.

A copy of any of these documents is available to you on request, the areas covered are listed below.

1. Statement of Purpose
2. Service Users Guide
3. Autonomy & Independence
4. Confidentiality
5. Data Protection
6. Record Keeping
7. Access to Records & Files
8. Non Discriminatory Practice
9. Equal Opportunities
10. Health & Safety
11. Moving & Handling
12. Fire Safety
13. Accidents & Emergencies
14. Whistle Blowing
15. Medication
16. Service Users Finances
17. Records – Service User Plans
18. Gifts & Legacies
19. Challenging Behaviour
20. Security of the Service Users Home
21. Key Holding
22. Employee – Conditions of Employment
23. Employee – Job Description & Statement of Employment
24. Range of Activities
25. Personal Safety
26. Disciplinary / Grievance/ Harassment
27. Training & Development
28. Recruitment & Selection
29. Complaints & Compliments
30. Quality Assurance
31. Accident Reporting
32. Abuse

Service Users Guide now available on C.D. or Cassette

Insurance Cover

Hetton Home Care Services is insured by Brit Insurance

Policy Number BA08/00559/JE599Z08