Key
Policies & Procedures
To ensure
all Hetton Home Care Services staff and service users are
aware of the standard of service we work to, we have written
policies and procedures to follow.
A copy of any of these documents is available to you on request,
the areas covered are listed below.
1. Statement
of Purpose
2. Service Users Guide
3. Autonomy & Independence
4. Confidentiality
5. Data Protection
6. Record Keeping
7. Access to Records & Files
8. Non Discriminatory Practice
9. Equal Opportunities
10. Health & Safety
11. Moving & Handling
12. Fire Safety
13. Accidents & Emergencies
14. Whistle Blowing
15. Medication
16. Service Users Finances
17. Records – Service User Plans
18. Gifts & Legacies
19. Challenging Behaviour
20. Security of the Service Users Home
21. Key Holding
22. Employee – Conditions of Employment
23. Employee – Job Description & Statement of Employment
24. Range of Activities
25. Personal Safety
26. Disciplinary / Grievance/ Harassment
27. Training & Development
28. Recruitment & Selection
29. Complaints & Compliments
30. Quality Assurance
31. Accident Reporting
32. Abuse
Insurance Cover
Hetton
Home Care Services is insured by Zurich
Policy
Number ZHC5369
Employers Liability £10,000,000
Public Liability £ 10,000,000
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