Welcome to Hetton Home Care Services

Social Services Referrals

Service Users referred to Hetton Home Care Services by the City of Sunderland Social Services Department will be visited by one of our senior staff prior to the commencement of the service. At this visit a risk assessment will be completed. Your service user plan will be agreed with you and a copy left for your information. You will be given a pack containing contact numbers for Hetton Home Care Services, office and out of hours. Services Users Information File, our Complaints Procedure, and your Service User Plan.

You will be given the name of the Home Support Worker/s who will be providing your care and times of their visits will be agreed. We will explain to you what happens when your normal home support worker is not available.

Your social worker/care manager will review your package of care on behalf of Social Services. A senior member of staff from Hetton Home Care Services will also visit you at least once a year to review your care package. If you feel your circumstances have changed at any time and you would like to discuss these changes you should contact your social worker/care manager. If this is a problem please speak to your home support worker who will help you to make contact.